Troubleshooting issues with the new Outlook

• User Interface: The new Outlook features a more modern and streamlined design, improving navigation and overall usability.
• Enhanced Search: The new Outlook includes enhanced search capabilities, making it easier to find emails, contacts, and other items.
• Integration: Better integration with Microsoft 365 services like Teams, OneDrive, and SharePoint, allowing for a more seamless workflow.
• Performance: Designed to be faster and more responsive, with improvements in loading times and overall performance.
• Customizable swipe gestures.

Challenges in the new Outlook include:

• Shared Accounts and Multiple Calendars: Managing shared accounts and multiple calendars can be difficult.
• Threaded Email Conversations: Navigating threaded email conversations can be challenging.
• Performance Issues: Some users have reported performance issues, such as inconsistent search results and problems with meeting declines.

Mail merge in the new Outlook:

• Mail Merge Functionality: The new Outlook does not support mail merge directly from a shared mailbox. Users need to switch to the classic version of Outlook to perform mail merges from a shared mailbox.

Switch back to Outlook Classic (Windows)

HUIT recommends switching from the new Outlook back to Outlook classic.

• In the toggle bar at the top right of your Outlook client, please make sure that “Try the new Outlook” is set to Off:
  
  
• If you are in the New Outlook already, your toggle bar may say "New Outlook". Toggle it off to return to Outlook Classic:
  
• Alternatively, if you wish to continue using both clients at once, you may search for Outlook (Classic) in Windows Search and launch it alongside the New Outlook to supplement tasks that are best done in the Classic client:
  
  In rare cases, the toggle to return to the Classic Outlook for Windows may be missing from the interface. Instructions for a workaround to this issue can be found here: Toggle out of the new Outlook for Windows preview - Microsoft Support 

Switch back to Legacy Outlook (Mac)

• In the top right of your Outlook client, make sure that Legacy Outlook is toggled to On.
    
• If in the New Outlook for Mac, you can return to Legacy Outlook by clicking on Help then Revert to Legacy Outlook.
    

See the article here for the New Outlook for Mac to determine which features are new and which features are missing: The new Outlook for Mac - Microsoft Support